We are looking to fill a permanent position of Customer Service Agent at our Moncton Branch of Richelieu Hardware Ltd who will contribute to the fulfillment of our commitment to provide superior service to our customers.More specifically, your main tasks will be:To provide first and second line technical assistance within the Technical Support Center.Perform over the phone software troubleshooting and resolve network issues.Proceed with the installation of computer stations and other related equipment (printers, servers, microcomputers, etc.).Provide support to mobile device users.Create reports using the ticketing system.Analyze and distribute the requests in the tracking software, classify, prioritize and/or process and distribute requests and incidents to other stakeholder groups, as well as ensuring a follow-up.Provide telephone and email technical support that is prompt, efficient and courteous.Any other related task.Requirements:Enjoy contact with people and have a professional attitude.A natural disposition to provide exceptional customer service.An aptitude to quickly develop and communicate expert product knowledge.An ability to perform in a fast-paced environment.A background in the woodworking industry would be helpful but not necessary.Knowledge of MS Office.Fluency in French and English (verbal and written).Who are we?Richelieu Hardware is a North American leader and an agent for change in a dynamic and creative industry. We are an importer, distributor and manufacturer of specialty hardware and complementary products. Our customers – More than 100,000 customers in North America: kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, residential and commercial woodworkers, and hardware retailers including renovation superstores.Our team – 2,700 people, close to half of whom focus on sales and marketing, and more than 50% of whom are Richelieu shareholders.What we are offeringA balance between work and personal lifeThe possibility of having a hybrid scheduleA dynamic and inspiring environmentA competitive salary that is based on the market. A progressive salary driven by performance and managed by objectives results. An Employee Share Purchase Plan (ESPP). A group insurance plan to meet your personal needs.Competitively priced products
