Shangri-La Group - Hong Kong Region
Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including Kowloon Shangri-La, Island Shangri-La, Kerry Hotel Hong Kong, JEN Hong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs.
As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.
We are looking for a Service Centre Officer - Overnight based at Island Shangri-La, Hong Kong!
As a Service Centre Officer, we rely on you to:
Handle all incoming and outgoing calls promptly
Provide & record all guest message and wake-up calls
Fulfill guest needs as requested according to the established standard
Perform any other duties as requested by management
Environmental Policy & Departmental Environmental Best Practices
Handle food and beverage reservations accurately
We are looking for someone who has:
Demostrate teamwork
Good command of English, Cantonese and Putonghua
Able to work under pressure and work overnight shift
With hotel experience would be an advantage
